Data Privacy Policy
Veroterra Data Privacy Policy
At VeroTerra, we are committed to protecting the privacy and security of our customers, partners, and end users. Our platform is designed to collect customer experience insights in an ethical, transparent, and responsible manner.
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What We Collect
VeroTerra captures anonymized customer feedback through gesture-based interactions, surveys, and message monitoring. We do not collect or store personally identifiable information (PII) such as names, phone numbers, or email addresses from end users in any circumstance.
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How Data Is Used
Feedback data is aggregated and analyzed to help organizations improve customer satisfaction, prevent negative reviews, and strengthen relationships. Data is never sold to third parties.
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Data Security
All data is encrypted in transit and at rest. Customer information and insights remain within the client’s secure environment whenever possible. Our systems follow industry-leading security standards to prevent unauthorized access.
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Ethical AI
VeroTerra is built on the principle of ethical AI. Our patented Mirror captures anonymous gestures only, and optional in-branch facial recognition is focused on employee validation for fraud prevention — not customer tracking.
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Data Retention
Data is retained only as long as necessary to provide services or comply with legal obligations. Clients may request data deletion at any time.
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Your Rights
Clients and end users have the right to request access, correction, or deletion of their data. We comply with all applicable privacy laws, including GDPR and CCPA.
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Contact
For questions or requests regarding this policy, please contact us at info@veroterra.com.
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