Most Customer Feedback Arrives Too Late
Organizations often learn about problems after customers leave, complaints escalate, or negative reviews are posted.
Mirror captures customer experience signals in real time, giving organizations the opportunity to understand and respond while there is still time to act.
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VeroTerra Mirror
How it Works
Prevent an unhappy customer from leaving your store! Using intuitive hand gestures, you will know how your customer is feeling about you instantly, giving you ample time to address any dissatisfaction and change their opinion.
See it in action
Step 1
Collect Feedback
The customer uses intuitive hand signals to inform the retail brand their opinion of the service
Step 2
Analyze Data
A retail store manager informed immediately of any dissatisfied customer experience
Step 3
Take Immediate Action
When issues are identified, staff can engage with customers in real time to address concerns and improve the experience before they leave.
Step 4
Prevent Negative Review
By taking action immediately, customer satisfaction can improve and more knowledge is gained
Easy to Use, Easy to Implement
VeroTerra's vision monitor solution is easy to install. Place the solution near your brick-and-mortar point of sale and power it up. Don't like where it's located, move it. It's really that simple
40–60% Participation Rates
Traditional surveys often achieve less than 10% response rates and often from a biased audience that does not reflect the customer base.
Built on Patented Technology
Mirror is powered by VeroTerra's patented Human Gesture-Based Customer Referral Score technology, designed to dramatically reduce friction and increase participation compared to traditional surveys and feedback methods.