You Saw the Mirror, Here's How it Works

You may have noticed a screen asking for a quick thumbs-up or thumbs-down.

That’s the Mirror.

It’s designed to give you a simple way to share how your experience was, right in the moment.

What it Does

When you interact with the Mirror:

It captures your thumbs up or thumbs down
If you choose, it may start a short conversation to understand your experience

That’s it.

What it Does NOT Do

The Mirror is not designed to monitor or track you.

It does not record or store video
It does not take or save photos
It does not identify who you are

Your feedback is anonymous.

Why it Exists

If you give a thumbs down, the Mirror may ask a few simple follow-up questions.

This helps the team understand what didn’t go as expected and where they can improve.

You’re always in control of how much you choose to share.

If You Choose to Share More

Traditional surveys often amplify only the loudest, most negative voices. VeroTerra flips the script by capturing real-time, broad participation (90% response rates) — giving every customer an equal chance to be heard. More voices = better data = better decisions.

FAQS:

Are you recording me?

The Mirror uses a camera to recognize your thumbs-up or thumbs-down gesture, but it does not record or store video or images.

Is my feedback anonymous?

Yes. Your responses are not tied to your identity.

Who sees my feedback?

Your feedback is shared with the business so they can improve service and address issues.

Do I have to use it?

No. Participation is completely optional.